Welcome to our FAQ page, where we answer your questions with the same care we put into selecting our coastal-inspired collections. Below you’ll find everything you need to know about our products, shipping, and more—so you can focus on your next beach adventure.
About Our Products
What types of products does Azure Muse offer?
We specialize in coastal-inspired fashion that moves with you like the tides. Our collections include:
- Swimwear designed for both style and ocean adventures
- Breathable dresses perfect for beachfront dinners
- Comfortable pants and shorts for coastal exploration
- Stylish tops that transition from shore to street
How do I choose the right size for swimwear?
Our swimwear is designed to fit like a second skin. We recommend checking our detailed size charts (available on each product page) and measuring yourself carefully. If you’re between sizes, we suggest sizing up for comfort—after all, the perfect beach day shouldn’t include any pinching!
Are your products suitable for saltwater and pool use?
Absolutely! Our swimwear is crafted from high-quality fabrics that withstand both ocean waves and poolside lounging. Just rinse with fresh water after saltwater use to maintain that like-new feel.
Shipping & Delivery
What shipping options do you offer?
We offer two ways to get your coastal essentials:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 day delivery after 1-2 day processing)
- Free Shipping: On orders over $50 via EMS (15-25 day delivery after 1-2 day processing)
Do you ship worldwide?
We ship our coastal vibes nearly everywhere! However, there are a few places where even our most adventurous mail carriers hesitate to go (certain Asian countries and remote islands). If you’re unsure about your location, just email us at [email protected] with sand between our toes—we’ll check for you.
How can I track my order?
Once your order sets sail from our Abita Springs headquarters, we’ll send you a tracking number so you can follow your package’s journey like watching a sunset—minute by beautiful minute.
Returns & Exchanges
What’s your return policy?
Life’s too short for swimwear that doesn’t make you feel amazing. If your purchase doesn’t fit like a second skin or match your coastal dreams, you have 15 days after delivery to send it back to us. We’ll process your return with the same care we give to selecting each piece in our collection.
How do I initiate a return?
Simply email our crew at [email protected] within 15 days of receiving your order. Include your order number and what didn’t work for you—we’ll guide you through the return process with the ease of a gentle shore breeze.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details. Your information is safer with us than a seashell in a tide pool.
Do I need an account to place an order?
While you can check out as a guest, creating an account lets us remember your preferences and makes future orders as effortless as a perfect beach day.
Contact Us
How can I contact Azure Muse?
Our crew is always happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 1391 Marigold Lane, Abita Springs, US 70420
Still have questions? Remember, at Azure Muse, we don’t just answer inquiries—we help navigate your coastal shopping journey. Reach out anytime!
