Welcome to Azure Muse Store, where coastal-inspired fashion meets effortless style. We want your shopping experience to be as refreshing as an ocean breeze—from the moment you place your order to the day it arrives at your doorstep. Below you’ll find everything you need to know about shipping options and our hassle-free return policy.
Shipping Information
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).
We offer two shipping methods to bring our coastal treasures to your doorstep:
1. Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment
- Tracking: Included
2. Free Shipping
- Carrier: EMS
- Cost: Free for orders over $50 USD
- Delivery Time: 15-25 business days after shipment
- Tracking: Included
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Our Hassle-Free Returns Policy
Like the gentle retreat of waves, we’ve designed our returns process to be effortless. You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.
How to Initiate a Return
- Contact Us: Email [email protected] within 15 days of receiving your order with your return request (see template below).
- Pack Securely: Return items in their original packaging with all tags attached.
- Ship Back: Send your return package to our coastal headquarters at:
Azure Muse Returns
1391 Marigold Lane
Abita Springs, LA 70420
USA - Wait for Processing: We’ll notify you once we receive and inspect your return (typically 3-5 business days after arrival).
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service—like a message in a bottle, we need to know your return reached our shores safely!
Refund Timeline & Methods
Once your return is approved, your refund will be processed within 3-5 business days and credited back to your original payment method. Like the reliable tides, refunds typically appear in your account within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Exchange Policy
Prefer a different size or color? Exchanges follow the same process as returns. Please indicate your desired replacement item in your return request. If the new item has a different price, we’ll process the difference accordingly.
Return Request Email Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Azure Muse Crew,
I’d like to request a return/exchange for my recent order (#[Your Order Number]).
Returning Item(s):
– [Item Name] in [Color/Size]
– [Reason for Return]
For exchanges, I would like:
– [New Item Name] in [Color/Size]
I understand I’m responsible for return shipping unless the item was received damaged or incorrect.
Best,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Non-Returnable Items
To maintain quality and hygiene standards, we cannot accept returns of:
- Swimwear without original hygiene liners
- Items showing signs of wear, washing, or damage from use
- Items not in their original condition
- Final sale items (clearly marked at purchase)
Damaged or Incorrect Items
If your coastal treasure arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund faster than you can say “shipwreck!”
Thank you for choosing Azure Muse Store. We’re committed to ensuring your experience with us is as refreshing as an ocean breeze.